Customer Care
Guarantee
Desert Rose Trading aspires to create unique, well crafted jewelry that you’re not only excited to wear, but can enjoy for years to come. However, if for any reason when you receive your jewelry and are unhappy we offer a 30 day money back guarantee.
Shipping & Delivery
All orders which are in stock ship within 3 business days of your order. You will be notified if there are unusual circumstances which hinder or alter your shipment. If you need your order to be shipped overnight for next day delivery it must be placed by 11am (MST). If you place your order after this time it will be shipped out the following business day.
Privacy & Security
Here at Desert Rose Trading your privacy and security with our website is of the utmost importance to us. We only use your information to process your order. We seek to ensure that your personal and payment information is secure and your privacy is respected. If you have further questions please refer to the “Privacy & Security” link on the bottom of this page.
Returns & Repairs
All returns or exchanges must be pre-authorized within 30 days of placing the order. All returned goods must be accompanied with your original receipt.
We can only repair jewelry that is made by Desert Rose Trading. We do not accept special orders nor do we alter our designs. Repairs must be pre-authorized and be accompanied with your original receipt. You will be notified if your repair will have additional costs. Please allow at least 2 - 3 weeks for your repair to be processed and returned to you. Please click the "Returns & Repairs" link if you wish to obtain an authorization form otherwise be sure to include all of your contact information with your repair shipment.
Customers are responsible for all shipping costs with returns, repairs or exchanges. We ask that you insure and obtain a tracking number from any of the shipping carriers you use. Desert Rose Trading is not responsible for packages that do not have tracking.
Please click the "Returns & Repairs" link if you need to request an authorization form.
Payment
Payment is due in full when you place your order. We accept Visa, MasterCard, American Express, Discover.
Viewing Orders
Once you have placed an order with Desert Rose Trading, your “My Account” section will allow you to view your past orders, place reorders, check the status of orders, and mange your account information.
Updating Account Information
You can update all account information in the “My Account” section of the website. At any time you can change your password, change your address, update your payment information, etc.