All returns or exchanges must be pre-authorized within 30 days of placing the order. Our address for your return is located at the bottom of the receipt that was shipped with your order. Click here for the authorization form.
Please be aware if you received free shipping because your order total was $100 or more and your return means that your purchase total is now under the $100 free shipping limit, you will be charged for the order shipping costs. This amount will be taken out of your return total. If your order had shipping costs we do not credit back those shipping costs.
Customers are responsible for all shipping costs with returns, repairs or exchanges. We suggest that you insure and obtain a tracking number from any of the shipping carriers you use. Desert Rose Trading is not responsible for lost packages - please contact your carrier if you have a problem with a shipment.