Desert Rose Direct Guarantee
Desert Rose Trading aspires to create unique, well-crafted jewelry that you'll not only be excited to wear, but can enjoy for years to come. However, if for any reason when you receive your jewelry and are unhappy, we offer a 30 day money back guarantee.
If you would like to place an order please use the prompts at the top of the page to create an account. There you will be able to view your order, track your order and create a wishlist for future orders. All orders ship within 5 days of placing your order. If you need a rush shipment your order will need to placed order before 11am for it to go out same day. You will be notified if there may be unusual circumstances which could hinder your order.
If you would like to place your order by phone please call:
Customer service representatives are available:
Monday - Friday
8am - 4pm (mst)
The phones are turned off from 12:30pm -1pm daily and again at 4pm for the evening and weekends.
If you would like a quick link to find, track or view your order please click here.
We accept Mastercard, Visa, American Express and Discover.
Paypal is also accepted for online orders only.
For purchases made in New Mexico we apply the NM gross receipts tax on the entire purchase, including shipping charges.
We currently do not ship out of the United States.
DRT Web Exclusives
We love being able to offer new and different items. Each of these exclusives are truly one of a kind. With that, we cannot replace items if they are lost or if they need repair.
Please click the "Returns & Repairs" link if you need to request an authorization form. Unauthorized returns will be refused and returned at the customer’s expense. Customers are responsible for all shipping costs with returns, repairs or exchanges. We ask that you insure and obtain a tracking number from any of the shipping carriers you use. Desert Rose Trading is not responsible for packages that do not have tracking.
If you are an HSN cusotmer please click here for the Jay King Cares repair portal at www.jaykingcares.com. We do not have information regarding your HSN account, waitlist, wishlist, or order with HSN.
If you are a desertrosedirect.com customer please click here.
Thank you for wanting to represent and resale Desert Rose Trading jewelry. We are sorry, but we currently aren't taking applications for wholesale purchase. Please check back to see if we have changed this policy.
Privacy & Security
Here at Desert Rose Trading your privacy and security with our website is of the utmost importance to us. We only use your information to process your order. We seek to ensure that your personal and payment information is secure and your privacy is respected. If you have further questions please refer to the “Privacy & Security” link right here.